New Delhi: Delhi Metro Rail Corporation (DMRC) has been asked to focus on improving cleanliness in the surroundings of metro stations and evolve an institutional mechanism for regular engagement with the large and growing number of metro users.
Shri Rajiv Gauba, Secretary (Urban Development) today reviewed various aspects of functioning of DMRC with Shri Mangu Singh, MD of DMRC and other senior officers.
While appreciating DMRC for its unwavering focus on ensuring highest standards in respect of punctuality, safety, rolling stock utilization, hygiene inside the stations, Shri Gauba suggested that attention need to be given to cleanliness in the vicinity of metro stations, though it is the responsibility of civic agencies.
Shri Gauba suggested that MD of DMRC should have regular meetings with respective Municipal Commissioners and senior police officials to ensure cleanliness and hassle free entry and exit for metro users. DMRC should be forthcoming to spend more if required to enhance presentation of metro stations surroundings, he stressed.
Shri Gauba also suggested that DMRC should engage the large number of metro users on a sustained basis for making them partners in further improving the brand value of Delhi Metro and by acting promptly on user feedback to the extent feasible. He suggested that an effective social media platform could be created and handled by professionals for better results.
In his presentation, Shri Mangu Singh highlighted the efforts being made to sustain the positive brand value of Delhi Metro. He said that over 99% punctuality in services is being continuously maintained and there has been a 17% decline in the incidents affecting punctuality since 2014.
