New Delhi: At present, 42 websites are being hosted in Indian Railway Web Portal which is hosted and maintained by Ministry of Railways.
There is a separate website namely www.coms.indianrailways.gov.in which handles the passenger complaint feedback, which provide the facilities to passengers to lodge complaint. The total number of complaints received since its inception are 3,70,974 .
Details of website name, website hits (average per day) along with URL are given below:-
| S.No | Website Name | Website URL | Website Hits (Average per day) |
| 1 | Ministry of Railways Website | www.indianrailways.gov.in | 1431472 |
| 2 | Central Railway | www.cr.indianrailways.gov.in | 35374 |
| 3 | East Central Railway | www.ecr.indianrailways.gov.in | 23295 |
| 4 | East Cost Railway | www.eastcoasrailways.gov.in | 17556 |
| 5 | Eastern Railway | www.er.indianrailways.gov.in | 37967 |
| 6 | North Central Railway | www.ncr.indianrailways.gov.in | 32097 |
| 7 | North Eastern Railway | www.ner.indianrailways.gov.in | 31350 |
| 8 | North Frontier Railway | www.nfr.indianrailways.gov.in | 15035 |
| 9 | North Western Railway | www.nwr.indianrailways.gov.in | 52059 |
| 10 | Northern Railway | www.nr.indianrailways.gov.in | 37730 |
| 11 | South Central Railway | www.scr.indianrailways.gov.in | 61540 |
| 12 | South East Central Railway | www.secr.indianrailways.gov.in | 13198 |
| 13 | South Eastern Railway | www.ser.indianrailways.gov.in | 26351 |
| 14 | South Western Railway | www.swr.indianrailways.gov.in | 22157 |
| 15 | West Central Railway | www.wcr.indianrailways.gov.in | 18093 |
| 16 | Southern Railway | www.sr.indianrailways.gov.in | 58747 |
| 17 | Western Railway | www.wr.indianrailways.gov.in | 40818 |
| 18 | Kolkata Metro | www.mtp.indianrailways.gov.in | 7883 |
| 19 | Chittaranjan Loco Works | www.clw.indianrailways.gov.in | 10369 |
| 20 | Diesel Locomotive Works | www.dlw.indianrailways.gov.in | 11569 |
| 21 | Diesel Loco Modernistaion Works | www.dmw.indianrailways.gov.in | 5366 |
| 22 | Integral Coach Factory | www.icf.indianrailways.gov.in | 16717 |
| 23 | Rail Coach Factory | www.rcf.indianrailways.gov.in | 28667 |
| 24 | Rail Wheel Factory | www.rwf.indianrailways.gov.in | 10974 |
| 25 | Central Organization for Railway Electrification | www.core.indianrailways.gov.in | 6326 |
| 26 | Modern Coach Factory Raebareli | www.mcf.indianrailways.gov.in | 4571 |
| 27 | Rail Wheel Plant Bela | www.rwp.indianrailways.gov.in | 3167 |
| 28 | Mumbai vikas corportaion | www.mrvc.indianrailways.gov.in | 3985 |
| 29 | Rail Land Development Authority | www.rlda.indianrailways.gov.in | 3211 |
| 30 | Indian Railway Organization For Alternate Fuels | www.iroaf.indianrailways.gov.in | 1521 |
| 31 | Research Design & Standards Organization | www.rdso.indianrailways.gov.in | 45614 |
| 32 | Railway Rates Tribunal of India | www.rrt.indianrailways.gov.in | 1206 |
| 33 | Indian Railways Institute of Electrical Engineering | www.irieen.indianrailways.gov.in | 3430 |
| 34 | Indian Railways Institute of Mechanical and Electrical Engineering | www.irimee.indianrailways.gov.in | 5288 |
| 35 | Indian Railway Institute of Civil Engineering | www.iricen.indianrailways.gov.in | 1519 |
| 36 | Indian Railway Institute of Transport Management | www.iritm.indianrailways.gov.in | 3536 |
| 37 | Indian Railway Institute of Signal Engineering and Telecommunication | www.iriset.indianrailways.gov.in | 3889 |
| 38 | National Academy of Indian Railways | www.nair.indianrailways.gov.in | 5461 |
| 39 | Institute of Rail Transport | www.irt.indianrailways.gov.in | 1561 |
| 40 | National Rail Museum | www.nrm.indianrailways.gov.in | 1345 |
| 41 | Darejeeling Himalyan Railway | www.dhr.indianrailways.gov.in | 1205 |
| 42 | Workshop Projects Organisation Patna | http://www.wpo.indianrailways.gov.in/ | 3379 |
Details of website name, website hits (average per day) along with URL are given below:-For cleaning, linen and other related requests of passengers in train a site “cleanmycoach.com” is managed by respective Zonal Railways. On receipt of request through website or Short Messaging Service (SMS), a message is sent by the server to the mobile number. The On Board Housing Service (OBHS) assistance is also available to passengers through SMS. OBHS staff contacts the passenger and carries out the work as per demand. Till date nearly 1,49,000 service request has been received through this website as well as SMS.
A Customer Complaint Management Cell has been set up in Railway Board to receive complaints/assistance from passengers/rail users and public at large on Twitter handle of the Ministry, namely, @RailMinIndia, @PiyushGoyal, @PiyushGoyalOffc and Facebook page “Ministry of Railways, Government of India @RailMinIndia”. After analysing such tweets, the actionable once are sent to Zones/Divisions through their respective twitter handles for speedy resolution.
This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Rajya Sabha on 29.12.2017 (Friday).
