New Delhi: The Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), Minister of State (Independent Charge) for Youth Affairs and Sports, MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh awarded the Certificates of Appreciation to the Ministries/Departments based on their performance in the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), here today.
Speaking on the occasion, Dr Jitendra Singh said that the number of grievances lodged has crossed 16 lakh per year. He said that grievances received by the Government has increased manifold due to the prompt response given by the Department and faith of public reposed in the Government. Dr Jitendra Singh said that timelines have been framed for timely disposal for grievances, but many grievances are lodged due to lack of awareness. He said that the people need to be educated about the process and be made aware about the information already available in the public domain.
Shri KV Eapen, Secretary, Ms. Vasudha Mishra, Addl. Secretary, and Senior Officers of DARPG were present on the occasion.
Following Departments have been conferred with the awards for the quarters from July to September, 2017 and October to December, 2017:-
| Group | Quarter (July-September, 2017) | Quarter (October-December, 2017) |
| A (Ministries/Deptts. receiving up to 300 grievances during the quarter) | Ministry of New & Renewable Energy | Department of Land Resources |
| B (Ministries/Deptts. receiving upto 301-2000 grievances during the quarter) | Ministry of Panchayati Raj | Department of Justice |
| C (Ministries/Deptts. receiving upto above 2000 grievances during the quarter) | Department of Financial Services (Insurance Division) | Central Board of Direct Taxes |
