To make the Post office savings schemes more accessible and customer-friendly, the Department of Posts has issued a toll free number. Now, the Post Office savings account holders will be able to get the services of the Postal Department sitting at home and will not have to come to the Post Office to solve their minor problems. The Department of Posts has issued Inter Active Voice Response (IVR) toll free number 18002666868, which can be availed by the account holders by calling from their registered mobile number. This toll free number has been started in Hindi and English language. The above information was given by Mr. Krishna Kumar Yadav, Postmaster General, Varanasi Region.
Postmaster General Mr. Krishna Kumar Yadav said that through this toll free facility of the Department of Posts, account holders can get the account balance information of all types of accounts. Customers can get details of last 4 transactions, details of any specific transaction, interest earned and paid or tax deducted in accounts for SB, PPF and Sukanya Samriddhi Scheme accounts. Apart from this, the status of cheque issued in the accounts and request to stop payment of cheque can also be made. The facility to get a new ATM card, PIN change and blocking of ATM card is also being made available through this IVR toll free number.
Mr. Yadav told that their are more than 31 Lac Accounts in Post Offices of Varanasi Region. Such account holders who have not linked their account with mobile number, they should immediately go to the Post Office and get it linked so that they too can avail these facilities. Information about all the savings schemes of the Postal Department can also be obtained by calling this toll free number. This facility will be very helpful for Senior citizens, women and people living in remote areas, who can’t attend the Post Office in person. Not only this, due to the information of the account balance, the possibility of any kind of embezzlement can also be refrain.
