New Delhi: The facility of Yatri Mitra Sewa is being provided at major railway stations for enabling passengers viz. differently-abled, ailing and old aged persons to book wheel chair services cum porter services. The responsibility of providing Yatri Mitra Sewa has been entrusted to Indian Railway Catering and Tourism Corporation (IRCTC). A Yatri Mitra can either be a Sahayak or any other person provided by IRCTC or the service provider appointed by IRCTC for this purpose. This service can be booked on IRCTC e-ticketing website and 139 Interactive Voice Response System (IVRS) and Short Message Service (SMS) or through a mobile. IRCTC may also provide this service free of cost through some non-Governmental Organisations (NGOs), charitable trusts, Public Sector Undertakings (PSUs) etc. under Corporate Social Responsibility (CSR). If this service cannot be provided free of cost due to lack of response from NGOs, Charitable trusts, PSUs etc, IRCTC may arrange this service on payment basis through a service provider or on its own.
This Press Release is based on the information given by the Minister of State for Railways Shri Rajen Gohain in a written reply to a question in Rajya Sabha on 25.11.2016 (Friday).
